Mimir Mentor (Paid) – Terms and Conditions
Mimir Mentor UG, located at Deutschhausplatz 1A, 55116 Mainz, Germany (“Mimir”), specializes in scientific writing and research support and offers the online service mimir-mentor.com. In addition to paid subscriptions, Mimir provides the option to create a free customer account for scientific purposes. In this case, the customer can use Mimir’s products according to these Terms and Conditions (“T&Cs”) without being obligated to make any payment.
These Mimir Mentor Account T&Cs are available at https://mimir-mentor.com/en/terms-conditions and can be downloaded and printed by the customer. Mimir does not store the text of this agreement after the contract is concluded.
Mimir Mentor UG
Managing Director: Robin Schmitt
Deutschhausplatz 1A
55116 Mainz
HRB 52370
Email: info@mimir-mentor.com
1. Definitions
1.1 “Content” refers to all data, texts, documents, or other information submitted by the customer to Mimir Mentor for processing by the AI-driven services operated by Mimir. This particularly includes text inputs for the functions of plagiarism checking, literature management, AI writing assistance, and text correction.
1.2 “Customer” refers to the natural or legal person who uses the paid Mimir Mentor services as a contracting party with Mimir.
1.3 “Service Description” refers to the detailed listing of functionalities, specifications, and any limitations or fair use policies of the paid Mimir Mentor services, as established during the ordering process when concluding this agreement.
1.4 “Mimir Mentor Paid Services” refers to the paid services provided by Mimir Mentor, including but not limited to plagiarism checking, literature management, AI writing assistance, and text correction, as described on the Mimir Mentor website.
1.5 “Processed Content” refers to all results and outputs generated by processing the customer’s content with the Mimir Mentor paid services, including but not limited to plagiarism reports, generated text suggestions, correction suggestions, and other information provided by Mimir Mentor.
1.6 “Agreement” refers to the contract between the customer and Mimir regarding the use of the Mimir Mentor paid services in accordance with these Terms and Conditions.
1.7 “Business Days” are the days from Monday to Friday, excluding public holidays in Rhineland-Palatinate, Germany.
2. Subject of the Agreement
2.1 Subject to these Terms and Conditions and the service description, Mimir provides the customer with access to the Mimir Mentor products for the duration of this agreement in accordance with the service description.
2.2 The customer shall pay Mimir the agreed remuneration, as specified in the online purchase process or the order form, for the services used.
3. Services Provided by Mimir
3.1 General
3.1.1 Mimir grants the customer access to the Mimir Mentor products during the term and within the scope of the agreement, including the service description.
3.1.2 The customer is responsible for the internet connection, hardware, and software required to use the Mimir Mentor products. Mimir assumes no liability for problems or costs arising from inadequate technical conditions on the part of the customer.
3.1.3 Mimir may, at its discretion, provide the customer with test functions. These test functions are not part of the agreement and may be changed, restricted, or discontinued at any time without notice.
3.1.4 Mimir reserves the right to modify, adapt, or expand the Mimir Mentor products at any time to improve functionality, usability, or security, integrate new technologies, or comply with legal requirements. Such changes may be made without prior notice and without the customer’s consent.
3.1.5 Mimir is authorized to engage third parties to provide parts of the services, provided this is done in compliance with applicable data protection regulations.
3.2 Changes to Services
3.2.1 Mimir reserves the right to modify or adapt the Mimir Mentor products and their scope of functions at any time, particularly to add new features, improve or remove existing ones, make technical adjustments, or respond to changes in legal frameworks.
3.2.2 Changes may be made without prior notice and without the customer’s consent. However, Mimir will endeavor to inform the customer in an appropriate manner (e.g., via notification in the user account or email) of significant changes that could substantially impact the use of the Mimir Mentor products.
3.2.3 If the customer does not agree with a change to the Mimir Mentor products, they have the right to terminate the agreement in accordance with clause 10.2.
4. Availability
4.1 Mimir strives to ensure high availability of the Mimir Mentor products but does not guarantee any specific level of availability.
4.2 Planned maintenance work will, whenever possible, be carried out outside of peak usage times and will be announced in advance.
5. Conclusion of the Contract
5.1 To enter into a contract for the paid services of Mimir Mentor, the customer must first provide an email address and a password, followed by entering a billing address and payment information. By clicking the order button, the customer submits a binding offer to conclude a contract (“Offer to Conclude a Contract”). Up until the point of clicking the order button, the customer can cancel the ordering process at any time or change the information provided by deleting, adding, or correcting the entries in the various fields or by closing their web browser or tab.
5.2 Mimir reserves the right to reject customer requests to enter into a contract. In this case, Mimir will display a corresponding message during the purchase process, at the latest when the customer clicks the order button.
5.3 The offer to conclude a contract is accepted, and the contract is concluded when the page following the click on the order button successfully loads and a confirmation message or a subscription number is displayed.
5.4 Mimir will provide the services immediately after the conclusion of the agreement.
5.5 Notwithstanding clauses 5.1 to 5.4, the contract for Mimir Mentor’s services can also be concluded through other means of remote communication (e.g., email). The contract is concluded when Mimir expressly confirms the contract or provides the services to the customer.
5.6 The agreement can be concluded in either English or German.
6. Free Trial Subscription
6.1 Mimir may, at its discretion, offer the customer a free trial subscription for selected paid Mimir Mentor services.
6.2 After the free trial period expires, the free trial subscription will automatically continue as a paid subscription for the service selected by the customer during the registration process for the free trial, unless the customer cancels before the end of the free trial period.
6.3 The free trial subscription can be terminated at any time during the trial period by either Mimir or the customer.
6.4 In the event of an early termination of the free trial subscription by either Mimir or the customer, the free trial subscription will not continue as a paid subscription.
7. Copyright and Intellectual Property
7.1 Mimir grants the customer a non-exclusive, non-transferable, non-sublicensable, worldwide right to use the Mimir Mentor products for their own scientific purposes for the duration and within the scope of the agreement.
7.2 All rights to the Mimir Mentor products, including the underlying algorithms, software, databases, user interfaces, and other materials, remain with Mimir.
7.3 All rights related to the content and processed content generally remain with the customer. However, the customer grants Mimir a non-exclusive, worldwide, transferable, sublicensable, perpetual, and irrevocable right to use the content and processed content for the following purposes:
- To provide the contractually agreed services, including the processing, analysis, storage, and transmission of the content and processed content.
- To improve and develop the Mimir Mentor products and the underlying AI models, including training the models with the content and processed content in anonymized form.
- For research and development purposes in the field of scientific writing and research support, provided this is done in anonymized form and does not allow any conclusions about the customer.
7.4 Mimir is entitled to share the content and processed content with third parties to the extent necessary to provide the contractually agreed services or to improve and develop the Mimir Mentor products. The sharing will be done exclusively in anonymized form and in compliance with applicable data protection regulations.
7.5 Mimir does not claim any copyrights on the content created by the customer using the Mimir Mentor products. The customer is solely responsible for complying with applicable copyright laws and ensuring that the content they create does not infringe on third-party rights.
8. Obligations of the Customer
8.1 General
8.1.1 All information provided by the customer during registration or in their customer account must be complete, accurate, and truthful. The customer is obligated to keep all information in their customer account up to date.
8.1.2 The customer may use the Mimir Mentor products solely for the scientific purposes specified in this agreement and only in accordance with applicable laws. In particular, the customer is prohibited from:
a) Using the Mimir Mentor products for commercial purposes or to provide services to third parties unless expressly agreed upon in writing;
b) Using the Mimir Mentor products to process personal data, unless it is permitted within the scope of scientific use and complies with applicable data protection regulations;
c) Using the Mimir Mentor products to create, distribute, or promote content that is illegal, defamatory, offensive, threatening, pornographic, harassing, racist, ethnically, or otherwise objectionable;
d) Using the Mimir Mentor products to create content that infringes on intellectual property or other rights of third parties;
e) Using the Mimir Mentor products to distribute spam, malware, or other harmful content;
f) Attempting to gain unauthorized access to the Mimir Mentor products or the underlying infrastructure, impair or disrupt them;
g) Using automated systems or scripts to access or utilize the Mimir Mentor products.
8.1.3 The customer is obligated to keep the access data provided by Mimir (username, password) confidential and not to disclose it to third parties. If there is any suspicion of misuse of the access data, Mimir must be informed immediately.
8.1.4 The customer is solely responsible for all content they input or upload to the Mimir Mentor products. They must ensure that this content does not infringe on third-party rights, is free from malicious software, and complies with applicable laws.
8.1.5 The customer indemnifies Mimir against all third-party claims arising from a breach of this agreement or applicable laws by the customer. This also includes reasonable costs for legal defense.
8.1.6 If the customer uses third-party applications to access the Mimir Mentor products, they are responsible for complying with the respective terms of use.
8.2 Specific Obligations Regarding Data and Content
8.2.1 Data Protection and Security: The customer is responsible for ensuring that all content or data uploaded to the Mimir Mentor products complies with applicable data protection laws. The customer must not upload sensitive personal data, such as health information, without ensuring that all legal requirements for processing such data are met.
8.2.2 Compliance with Academic Standards: When using the Mimir Mentor products for academic or scientific purposes, the customer agrees to adhere to the highest standards of academic integrity. This includes avoiding plagiarism, properly citing sources, and ensuring that all created or submitted content reflects original work or appropriate collaboration.
8.2.3 Prohibited Content: The customer must not use the Mimir Mentor products to upload, store, or distribute content that:
a) Is illegal or promotes illegal activities;
b) Contains viruses, trojans, malware, or other harmful software;
c) Incites violence, hatred, discrimination, or violates human rights;
d) Contains false or misleading information, including fake news;
e) Promotes or is associated with terrorist activities.
8.2.4 Compliance with Intellectual Property Rights: The customer must ensure that all content uploaded to or processed by the Mimir Mentor products does not infringe upon the intellectual property rights of others. This includes obtaining the necessary permissions or licenses to use copyrighted material and respecting trademarks, patents, or other proprietary rights of third parties.
8.2.5 Reporting Violations: If the customer becomes aware of any infringement of intellectual property or any other unlawful activity related to the use of the Mimir Mentor products, they must immediately notify Mimir and fully cooperate in any investigation or remedial action.
8.2.6 Use of Feedback: The customer agrees that any feedback, suggestions, or ideas provided to Mimir regarding the Mimir Mentor products may be used by Mimir for any purpose, including improving or developing new products and services, without any obligation to compensate the customer.
8.2.7 Data Retention and Deletion: The customer is responsible for managing and retaining copies of any content or data submitted to the Mimir Mentor products. Mimir is not responsible for any loss of data or content and may delete customer data after a certain period as defined in the service description or upon termination of the agreement.
8.2.8 Cooperation with Legal Requests: The customer agrees to cooperate with Mimir in response to any legal requests, subpoenas, or orders from law enforcement or regulatory authorities concerning the use of the Mimir Mentor products, provided that such cooperation does not violate any applicable law.
These specific obligations supplement the general obligations outlined in Section 8.1 and must be strictly adhered to by the customer to ensure proper and lawful use of the Mimir Mentor products.
9. Remuneration
9.1 The customer shall pay the agreed remuneration for the use of the paid Mimir Mentor services as specified in the ordering process. The amount of the remuneration depends on the chosen subscription and is published on the Mimir website.
9.2 All amounts are to be paid in full in the currency specified on the invoice. The customer is responsible for any applicable bank and transfer fees, as well as any costs for currency conversion.
9.3 The use of the paid Mimir Mentor services is chargeable within the scope of the respective subscription and the service description contained therein (e.g., in terms of the number of pages to be checked or generated text suggestions).
9.4 All amounts are inclusive of value-added tax (VAT), unless explicitly stated as “net.”
9.5 Invoices will be provided to the customer exclusively in digital form, unless otherwise required by law (e.g., as PDF files sent via email to the billing email address provided by the customer or available for retrieval by the customer on the website in their customer account).
9.6 For subscriptions with a fixed base price, the remuneration is due at the beginning of each billing period.
9.7 Mimir reserves the right to debit advance payments during the billing period if the customer has chosen payment by credit card or SEPA direct debit and the use of the paid Mimir Mentor services exceeds a certain threshold. The threshold and the amount of advance payments can be determined by Mimir and depend on the customer’s usage behavior.
9.8 If Mimir is unable to collect a due payment, the customer will be asked to update their payment information. If this is not successful within a reasonable period, Mimir may suspend the customer’s access to the paid Mimir Mentor services until the payment is made.
9.9 Mimir reserves the right to suspend the customer’s access to the paid Mimir Mentor services if the customer is in arrears with the payment of the remuneration after being requested to pay by Mimir in writing (an email is sufficient).
9.10 If and to the extent that the customer is required by applicable law to withhold an amount in connection with taxes, duties, fees, or similar (“withholding tax”) from the payment to Mimir and to remit it to the competent tax authorities, the amount to be paid by the customer to Mimir shall be increased by the amount to be remitted. Accordingly, Mimir shall receive an amount from the customer that corresponds to the amount the customer would have paid without such withholding. The customer is obligated to withhold the withholding tax in the appropriate amount and in accordance with the requirements of the applicable law and to remit it to the competent tax authorities. The customer is required to provide Mimir with proof of proper withholding and remittance of the withholding tax.
10. Duration and Termination of this Agreement
10.1 The agreement for the use of the paid Mimir Mentor services is concluded for an indefinite period and begins with the customer’s commencement of the paid subscription and Mimir’s acceptance of the offer.
10.2 Either party may terminate the agreement at any time with a notice period of one month to the end of the current billing period. Termination can be carried out via the appropriate function in the user account or by a written declaration to the other party.
10.3 The right to extraordinary termination without notice for good cause remains unaffected. A good cause for Mimir exists, in particular, if the customer violates essential provisions of these T&Cs, misuses the Mimir Mentor products, is in default of payment of the remuneration, or significantly impairs Mimir through their conduct.
10.4 Mimir is entitled to temporarily or permanently suspend the customer’s access to the paid Mimir Mentor services if:
The customer violates essential provisions of these T&Cs, particularly the obligations mentioned in clause 8;
The customer misuses the Mimir Mentor products, for example, through excessive use that impairs system performance or restricts the usage options of other customers;
Suspension is necessary for technical reasons, such as maintenance or the rectification of security vulnerabilities;
Mimir is legally, judicially, or administratively obligated to suspend access.
10.5 Mimir will inform the customer of any suspension of their access in an appropriate manner, unless this is not possible for legal reasons or would endanger the security of the Mimir Mentor products.
10.6 Upon termination of the agreement, for any reason, all rights of the customer to use the paid Mimir Mentor services shall cease. The customer is obligated to delete or return all materials received from Mimir that contain Mimir’s intellectual property.
10.7 In the event of termination by the customer before the end of the current billing period, there will be no partial refund of the already paid remuneration.
10.8 If the free trial subscription ends without the customer concluding a paid subscription, the usage rights for the paid Mimir Mentor services will automatically expire.
11. Right of Withdrawal
11.1 If the customer is a consumer within the meaning of § 13 of the German Civil Code (BGB), they generally have a right of withdrawal in accordance with statutory provisions.
11.2 However, the right of withdrawal expires prematurely if Mimir has begun executing the service with the customer’s express consent before the end of the withdrawal period, or if the customer has initiated the service themselves (e.g., by using the paid Mimir Mentor services).
11.3 In the event of a valid withdrawal, both parties must return the received services. If the customer has already used the paid Mimir Mentor services, they must pay Mimir a reasonable amount corresponding to the portion of services provided up to the time of withdrawal in comparison to the total scope of services specified in the contract.
11.4 Mimir will inform the customer of their right of withdrawal and the conditions under which it expires during the ordering process.
12. Warranty and Liability
12.1 Mimir Mentor (paid) is provided to the customer without any warranty for defects. Mimir makes no guarantees regarding the completeness, accuracy, timeliness, or reliability of the results of the paid Mimir Mentor functions.
12.2 Mimir is not liable for direct or indirect damages resulting from the use or inability to use Mimir Mentor (paid), including, but not limited to, damages from lost profits, data loss, or reputational harm.
12.3 The customer is solely responsible for reviewing and evaluating the content generated by Mimir Mentor (paid) before using it, as well as for complying with all applicable laws and regulations, particularly copyright laws.
12.4 Mimir warrants that the Mimir Mentor products substantially conform to the service description and are suitable for the contractual use intended.
12.5 Mimir’s liability for damages not resulting from injury to life, body, or health is excluded unless the damage was caused intentionally or by gross negligence. This also applies to damages resulting from errors or failures of the Mimir Mentor products or from the use of content generated by Mimir Mentor. The customer is solely responsible for reviewing and evaluating the content generated by Mimir Mentor before using it.
12.6 Mimir’s liability for indirect damages, consequential damages, or lost profits is excluded unless the damage was caused intentionally.
13. Fair Use Policy
13.1 Mimir Mentor has implemented a fair use policy to prevent excessive use of the service and to ensure an optimal experience for all users. There are certain limits and restrictions prescribed by OpenAI, one of our partner companies, which every user is required to follow (see below). We assure that our fair use policy allows genuine users to comfortably meet their daily and monthly usage requirements, provided they meet certain conditions outlined below. We also ensure that our services are provided fairly and with the best possible user experience for everyone. This means that the quality of the service should always be consistent and equitable for every user. Excessive use of the service by any user can impact the usage speed and quality for other users.
13.2 The customer agrees to use the Mimir Mentor products in a reasonable and responsible manner. Excessive use that impairs system performance or restricts the usage possibilities of other customers is prohibited.
Excessive use occurs particularly when:
- The customer’s usage behavior significantly deviates from the average usage behavior of other customers and impairs system performance or the usage possibilities of other customers;
- The customer uses automated systems or scripts to access or use the Mimir Mentor products;
- The customer uses the Mimir Mentor products for commercial purposes without having made a corresponding agreement with Mimir.
13.3 Mimir reserves the right to restrict or suspend access to the Mimir Mentor products in case of suspected misuse or violation of the fair use policy.
13.4 Prohibited Uses
You may use the service only for lawful purposes and in accordance with our terms. You agree not to use our service:
- In any way that violates applicable national or international laws or regulations.
- To exploit, harm, or attempt to exploit or harm minors by exposing them to inappropriate content or otherwise.
- To transmit or procure the sending of any “advertising or promotional material,” including “junk mail,” “chain letters,” “spam,” or any other similar solicitation.
- To impersonate or attempt to impersonate the company, a company employee, another user, or any other person or entity.
- In any way that infringes upon the rights of others, or in any way that is unlawful, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the service, or which, as determined by us, may harm the company or users of the service or expose them to liability.
Our AI service provider, “OpenAI,” does not permit the creation of sexual, religious, or political content, and you are strictly prohibited from creating such content. If you attempt to create such content, even accidentally, our system will display a “Unsafe Content” error message the first time, which should be understood as a final warning. If you attempt to create such content again, your subscription will be terminated, and you will be prohibited from further using our services, with no refund provided.
Additionally, you agree to refrain from:
- Using the service in any way that could disable, overburden, damage, or impair the service or interfere with any other party’s use of the service, including their ability to engage in real-time activities through our service.
- Using any robots, spiders, or other automatic devices, processes, or means to access our service, including monitoring or copying any material on our service.
- Using any manual process to monitor or copy any of the content on our service or for any other unauthorized purpose without our prior written consent.
- Using any devices, software, or routines that interfere with the proper functioning of the service.
- Introducing any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material.
- Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the service, the server on which the service is stored, or any server, computer, or database connected to the service.
By adhering to these rules, we ensure a fair and efficient service for all users.
14. Disclaimer for Plagiarism Check, Text Generation, and Correction
14.1 The customer acknowledges that the use of the plagiarism check, text generation, and correction functions within the Mimir Mentor products is at their own risk. Mimir makes no warranties regarding the completeness, accuracy, timeliness, or reliability of the results produced by these functions.
14.2 Mimir is not liable for direct or indirect damages arising from the use or inability to use the plagiarism check, text generation, and correction functions, including but not limited to damages resulting from lost profits, data loss, or reputational harm.
14.3 The customer is solely responsible for reviewing and evaluating the results of the plagiarism check, text generation, and correction functions, as well as for complying with all applicable laws and regulations, particularly copyright laws.
15. Scope of Use and Limitations
15.1 Mimir Mentor (paid) is provided to the customer on an enhanced basis compared to the free Mimir Mentor account. The exact scope of use and any limitations (e.g., regarding the number of pages to be checked or generated text suggestions) are specified in the customer’s respective subscription.
15.2 Mimir Mentor (paid) may process review requests or other tasks more slowly on a case-by-case basis or temporarily suspend access to the services if the customer’s usage behavior significantly exceeds ordinary and reasonable use, thereby impairing the availability of the services for all Mimir customers.
15.3 Additionally, technical limitations of the hardware and software used may affect the performance of Mimir Mentor (paid). Mimir Mentor will endeavor to inform the customer about any potential performance issues.
16. Open Source Software Used and Licenses
16.1 Language Tool is used as part of the correction functionality in an unmodified form as an executable. Language Tool is free software, released under the terms of the GNU Lesser General Public License v2.1 or later (“LGPL”). The repository for Language Tool can be accessed and downloaded for free at https://github.com/languagetool-org/languagetool. Language Tool is provided by the project team without any warranty. The program is provided “as is,” without any guarantees of any kind, express or implied, including but not limited to, the guarantees of merchantability, fitness for a particular purpose, and non-infringement of third-party rights.
16.2 We use the Semantic Scholar Open Research Corpus as part of our literature dataset, which is licensed under ODC-BY.
17. Changes to These Terms and Conditions
17.1 Mimir may change and adapt these Terms and Conditions with future effect if there is a valid reason for the change. A valid reason exists, in particular, if the change is necessary due to new legal provisions, technical developments, or to improve the Mimir Mentor products.
17.2 Changes to the Terms and Conditions will be communicated to the customer at least four weeks before they take effect via email. If the customer does not object to the changes within four weeks of receiving the notification, the amended Terms and Conditions will be considered accepted. In the event of an objection, Mimir reserves the right to terminate the agreement.
18. Online Dispute Resolution
The EU Commission provides an online platform for online dispute resolution (ODR platform), accessible at https://ec.europa.eu/consumers/odr/. Mimir is neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.
19. Miscellaneous
19.1 Mimir reserves the right to change or supplement these Terms and Conditions at any time. Changes will be communicated to the customer in a timely manner.
19.2 Any side agreements, amendments, or additions to these Terms and Conditions must be in writing. This also applies to the waiver of this written form requirement.
19.3 The headings in these Terms and Conditions are for clarity only and have no legal significance.
20. Final Provisions
20.1 This agreement is governed exclusively by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
20.2 The exclusive place of jurisdiction for all disputes arising from or in connection with this agreement is Mainz, provided that the contracting parties are merchants or the customer does not have a general place of jurisdiction in Germany.
20.3 Should any individual provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision will be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
Mimir Mentor (Paid) – Service Description
Mimir Mentor, accessible via the Mimir Mentor website or the Mimir Mentor apps, allows users to input texts and receive AI-supported assistance for scientific writing and research. The customer intends to use Mimir Mentor for scientific purposes through a paid subscription. To enable this use, the customer is provided access to the enhanced features of Mimir Mentor through a Mimir Mentor (paid) account in accordance with and within the framework of the above Terms and Conditions and this service description.
Mimir Mentor (Paid) currently supports the following functions:
- Plagiarism Check: Verification of texts for potential plagiarism with enhanced features, such as more detailed plagiarism reports, comparison against a larger database of scientific sources, and integration with popular reference management programs.
- Literature Management: Organization and management of scientific sources with enhanced features, including automatic citation in various citation styles, integration with writing programs, and recommendations for relevant literature.
- AI Writing Assistance: Support for drafting scientific texts with advanced features, such as more detailed suggestions for improving style and argumentation, creation of outlines and summaries, and suggestions for relevant literature.
- Text Correction: Review of texts for potential grammar, spelling, and punctuation errors with advanced features, including stylistic improvement suggestions and explanations for corrections.
Scope of Use and Limitations:
- Mimir Mentor (Paid) offers the customer an extended range of features and higher usage limits compared to the free Mimir Mentor account. The exact scope of use is specified in the customer’s respective subscription and can be viewed on the Mimir Mentor website.
- Mimir Mentor (Paid) may process review requests or other tasks more slowly on a case-by-case basis or temporarily suspend access to the services if the customer’s usage behavior significantly exceeds ordinary and reasonable use, thereby impairing the availability of the services for all Mimir customers.
- Additionally, technical limitations of the hardware and software used may affect the performance of Mimir Mentor (Paid). Mimir Mentor will endeavor to inform the customer of any potential performance issues.
Last modified: August 7, 2024.
